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Access Statement

Facilities available for guests with additional needs

Accessibility at the Aldwark Manor Hotel

At the Aldwark Manor we aim to provide the highest standards of service to all our guests and we look forward to making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:

Car Parking: For guests staying in our Superior rooms, we provide exclusive access to our executive car park; however, there are over 200 additional spaces, all of which are free of charge. You will appreciate that we are unable to provide valet parking during Covid-19.

Reception
The Reception desk is located on the ground floor of the hotel in the entrance lobby. The reception desk is 98 cm high, although check-in can also be completed whilst sitting at a table in the lounge if required.
You will be offered a personal check-in service with a full explanation of the hotel’s facilities together with a familiarisation tour and assistance in delivering luggage to your room.
Reception staff will also brief you on our evacuation policy and please note on your registration card if any assistance is needed in the event of an evacuation.

Dining
Elements Restaurant has an accessible ramp and lift into the restaurant. 

Bedrooms
The Aldwark Manor Hotel has 2 purpose-built accessible rooms on the first floor.
In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door and a disabled refuge area is situated in the stairwell in the fire escape near to both accessible rooms.

Public areas
There are slight slopes in the corridors on the ground floor with stairs and a disabled access lift to access the spa and leisure facilities.
Our Brassiere Restaurant and Squadron Bar is located on the ground floor making them easily accessible, and access to the Squadron Bar outdoor seating area can be gained by using the sloped exit and entrance near the Brassiere Restaurant or by going through our Walsingham Gardens.
The lift has tactile buttons at standard height.
Accessible toilet facilities are located in the main corridor near the bedroom lift on the ground floor.

Conference, Banqueting & Meeting Rooms
Our meeting rooms are located on the ground and are fully accessible from Reception. Hearing loops are available upon request in advance, and lighting can be dimmed where required.
Please notify your conference or banqueting co-ordinator for specific seating or staging requirements. 

Alternative means of transport
If not travelling by car, the nearest bus stop is located in the Aldwark Village. Bus routes and timetables can be given upon request. Taxi services are available upon request.

The nearest train station is located in the York city centre.
York city centre is a 30 minute drive from the hotel entrance.

Contact Information
Address: Aldwark Manor Golf and Spa Hotel, Aldwark, Near Alne, York, YO61 1UF
Telephone: 01347 838146 | Fax: 01347 833950