Terms & Conditions
The small print
Registered office: Depho Estates Ltd, Unit 4 Woodside Court, Clayton Wood Rise, Leeds, LS16 6RF
What are the types of bookings you offer?
The terms and conditions outlined below apply to all bookings with Aldwark Manor Golf & Spa Hotel whether you make them online at www.Aldwarkmanorhotel.co.uk or by telephone or in person. Booking online with Aldwark Manor is quick, easy and completely secure. You will always be offered our best available rates of the day and we won’t be beaten on any other comparative or partner website. To support our promise, please see our best available rate guarantee.
Types of rates:
Flexible Rate (Flex): When you book a standard flex rate, Aldwark Manor will ask you for a credit/debit card number to secure your reservation only. No payment will be taken from your card and you will pay for your room on departure at the hotel. All guests must present a payment card on arrival in their name. (You can cancel your flex rate booking up to 4pm one day prior to the day of arrival without penalty. If you fail to arrive or you cancel your reservation after 4pm one day prior to the day of arrival, you will be charged for your first night’s accommodation.)
Advanced purchase saver rate: When you book a standard advanced purchase rate, Aldwark Manor will take full prepayment from your debit/credit card at the time of booking. The advanced purchase saver rate is non-refundable and cannot be transferred to an alternative date or name.
Promotional offers, packages and spa breaks: When you book a promotional package, including seasonal promotions, you will be asked for full pre-payment unless stated otherwise. When you book a spa or golf package, you will be asked for a 25% non-refundable deposit at the time of the booking. The balance is payable at the hotel on arrival or in the event of cancellation or non-arrival. All promotional packages are non-refundable and non-transferable. We reserve the right to withdraw any offer at any such time.
Charging Items to your room
Please carry your charge card with you if you wish to charge any items to your room during your stay with us. If you have lost or forgotten your card, please contact Reception. When you arrive at the hotel, all reservations will require a pre-authorisation with a credit card or cash deposit to cover any extras during your stay. All incidentals should be settled prior to departure. Aldwark Manor accept payments by American Express, MasterCard, Visa, Maestro and Cash
Drinks: Only alcoholic drinks purchased from the hotel may be consumed in the hotel. We reserve the right to charge the appropriate corkage charge where guests bring in their own alcohol.
First Aid: We aim to ensure that a First Aider is always available. If you require any medical attention, please contact Reception on 0. For serious medical emergencies call 9 ‘999.
Offer based on two adults sharing a standard double or twin bedroom. Supplements apply for sole occupancy of a double or twin and any room upgrades. 60-minute Spa Ritual includes 50 minutes treatment time and 10 minutes client care and consultation. 30-minute spa treatments include 25 minutes treatment time and 5 minutes client care and consultation. If you have booked a spa break with us, we ask that you arrive 15 – 20 minutes before your scheduled treatment time, so you can complete our consultation form and begin your relaxation experience. If you have any pre-existing physical or medical condition’s including pregnancy, please let our spa teams or booking agents know at the time of booking. All guests have free use of the leisure and can use the facilities prior to the 3pm check in and after the 11am check out. The lunch can be taken either day between 12.30 and 2pm reception will store your bags if needed, we advise packing a separate bag for the spa area.
A 25% deposit is required at the time of booking the full cost of the stay would be lost in case of cancellation, no bookings can be amended.
Check out of your room is by 11am on the day of departure. Late check-out may be available on request, simply ask at reception and we’ll notify you of any additional charges.
Opening hours to call
Monday to Thursday – 8am to 9pm (except bank Holidays 9am to 6pm)
Friday – 8am to 8pm
Saturday – 9am to 5pm
Sunday – 10am to 5pm
Golf breaks can be booked through our Booking Service, Tee times must be booked directly with the hotel or online, before you arrive.
Before you play: We encourage all our guests to arrive at least 45 minutes before their tee time so they can get hit some warm up balls.
Buggies: Buggies are permitted on the course from £25.00 per buggy. If you have not already booked your buggies please contact the Golf Shop at the hotel and we will be more than happy to add these on to your reservation. Please note that the availability of buggies is always weather dependant and a decision will be made by the head greenkeeper at the beginning of each day, this is to ensure no undue damage is caused to the golf course.
Busy Periods: During busy periods, please be aware, it is our policy that all tee times are played as four-balls. Therefore, where required you will be expected to pair up with other guests.
Dress Code: Proper golfing attire is required at all times on the Golf Course, (i.e. no jeans, trainers, T-shirts or tracksuits). Players may wear tailored shorts with long socks, proper golf shoes must be worn on the course.
What happens if the weather means we cannot play golf?
The golf course will be deemed as playable unless the Course Manager (or deputy) determines that the golf course is unplayable and closes the golf course. In the event that the golf course is closed, the Hotel will find an alternative date or issue bad weather vouchers. Once play has commenced rights are waived to bad weather vouchers and / or refund.
If the course is closed due to weather 24 hrs prior to your event and the hotel expects you will not be able to play the course, the hotel will contact you to notify you. You can choose to either cancel your stay and provided this is rescheduled in the next 12 months no cancellation fee will apply or attend your event and be provided with a credit note of £15 per player that can be used in the Resort. Any deposits paid will be retained and offset against your next visit.
Should the weather be poor on the day of the event and the course is closed, all catering, accommodation and additional arrangements will continue as planned and we will provide each golfer with a voucher for a complimentary round of golf.
Price: Promotional rates are non-refundable and non-transferable. For non-promotional rates, customers can cancel up to 12 noon on the day of arrival (4pm day before arrival). Customers that don’t arrive or stay will be charged 100%. In circumstances of poor weather, we reserve the right to cancel any booking made on a promotional rate and rebook on an alternative date. We will give a minimum of 24 hours’ notice.
Do you allow children at the hotels?
Aldwark Manor welcome families and smaller guests will all receive a free children’s activity pack when they arrive at their hotel.
Upgrade charges will apply if you need a larger bedroom to accommodate your family. When sharing a bedroom with your children, your room could include a foldaway bed, so please ensure that you ask at the time of booking.
Children up to 16 years will be charged £5 per child for breakfast. All other meals are chargeable as taken; children’s dinner menus include small and large portion sizes to cater for children of all ages. Aldwark Manor has a minimum age requirement of 16 years old for booking a hotel room. Normal credit facilities apply.
Christmas and New Year residential packages are subject to different terms and conditions, which are available on request.
Children aged 16 and under are welcome to use the swimming pool at the hotel during their stay as long as they are accompanied by an adult. Please note, Aldwark Manor has a designated family swimming times, please ask when you book or arrive at the hotel. For health and safety reasons, children are unable to use the gym, sauna, steam room or whirlpool, where available.
Do you allow dogs in the hotels?
- The hotel does not allow dogs into the hotel and on its grounds.
- Guide dogs are allowed in the hotel and throughout the hotel free of charge, including the restaurant and lounge.